Dotlines UK

Company

Carnival Internet

Location

London

Job Description

Carnival Internet is currently seeking a dedicated and detail-oriented Broadband Order Management Specialist to join our dynamic team. The successful candidate will be responsible for managing the end-to-end order fulfilment process for broadband services, ensuring accuracy, efficiency, and customer satisfaction.

Responsibilities

1. Order Processing
   • Receive, review, and process customer orders for broadband services accurately and efficiently, ensuring compliance with service offerings, pricing, and contractual agreements.
   • Collaborate with Sales, Customer Service, and Technical Support teams to clarify order requirements, resolve discrepancies, and expedite order processing.
   • Maintain meticulous records of order details, status updates, and communications with customers and internal stakeholders.
2. Order Fulfillment
   • Coordinate with network operations and field technicians to schedule installations and activations of broadband services according to customer requirements and service level agreements.
   • Monitor order fulfillment progress and proactively address any issues or delays to minimize impact on customer satisfaction.
   • Verify completion of orders and confirm successful service activation with customers.
3. Customer Communication
   • Serve as the primary point of contact for customers regarding order status, installation appointments, and any order-related inquiries or concerns.
   • Provide regular updates to customers on the progress of their orders and promptly address any questions or issues that arise.
   • Ensure timely and professional communication with customers throughout the order fulfillment process, maintaining a high level of customer satisfaction.
4. Process Improvement
   • Identify opportunities to streamline and optimize the broadband order management process, including automation of routine tasks and enhancement of order tracking systems.
   • Collaborate with cross-functional teams to implement process improvements and best practices to enhance efficiency and effectiveness.
   • Continuously monitor key performance indicators (KPIs) related to broadband order management and seek opportunities for improvement.
5. Documentation and Reporting
   • Maintain accurate records of broadband order transactions, including order details, installation appointments, and any changes or updates to orders.
   • Generate regular reports on broadband order processing metrics, such as order volume, fulfillment cycle time, and customer satisfaction, to track performance and identify trends.

Qualifications

1. Bachelor’s degree in Business Administration, Telecommunications, or related field.
2. Proven experience in order management, customer service, or operations, preferably in the telecommunications or broadband industry.
3. Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
4. Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving and conflict resolution.
5. Proficiency in Microsoft Office suite, particularly Excel, and experience with order management systems or CRM software.
6. Attention to detail and a commitment to accuracy in broadband order processing and documentation.
7. Ability to work collaboratively in a team environment and adapt to changing business needs.

About Carnival Internet

Carnival Internet is a leading provider of high-speed broadband services, committed to delivering seamless connectivity and exceptional customer experiences. With a focus on innovation and reliability, Carnival Internet empowers individuals and businesses to thrive in an increasingly digital world by providing reliable broadband solutions.

Join Our Team

If you are a proactive and detail-oriented professional with a passion for delivering exceptional broadband experiences and driving operational excellence, we invite you to apply for the Broadband Order Management Specialist position at Carnival Internet. Join us in our mission to connect communities and empower individuals and businesses through reliable broadband services.

Company

Carnival Internet

Location

London

Job Description

Carnival Internet is seeking a diligent and detail-oriented Billing and Revenue Assurance Specialist to join our dynamic team. The successful candidate will play a crucial role in ensuring the accuracy and integrity of our billing processes, as well as optimizing revenue streams through proactive monitoring and analysis.

Responsibilities

1. Billing Management
   • Generate accurate and timely invoices for Carnival Internet customers, ensuring adherence to billing schedules and contract terms.
   • Review billing data for completeness and accuracy, identifying and rectifying any discrepancies or errors.
   • Collaborate with cross-functional teams to resolve billing-related inquiries and discrepancies in a timely manner.
2. Revenue Assurance
   • Conduct regular audits and reconciliations of billing and revenue data to identify potential revenue leakage or irregularities.
   • Develop and implement controls and procedures to mitigate revenue risks and enhance revenue assurance processes.
   • Analyse revenue trends and performance metrics to identify opportunities for revenue optimization and process improvement.
3. Customer Billing Support
   • Provide support to customers regarding billing inquiries, payment processing, and account reconciliations.
   • Address customer concerns or disputes related to billing discrepancies with professionalism and efficiency.
   • Work closely with the Customer Service team to ensure a seamless customer experience throughout the billing cycle.
4. Reporting and Analysis
   • Prepare and present regular reports on billing and revenue performance, highlighting key metrics, trends, and areas for improvement.
   • Conduct ad-hoc analysis and investigations into billing anomalies or revenue variances, providing insights and recommendations to management.
5. Compliance and Regulatory Compliance
   • Stay abreast of relevant regulations and industry standards related to billing practices and revenue recognition.
   • Ensure compliance with internal policies, as well as external regulatory requirements, in all billing and revenue assurance activities.

Qualifications

1. Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
2. Proven experience in billing operations, revenue assurance, or financial analysis, preferably in the telecommunications or internet services industry.
3. Strong analytical skills with a keen attention to detail and ability to identify patterns and trends in complex data sets.
4. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interface with customers.
5. Proficiency in Microsoft Excel and other analytical tools; experience with billing systems and ERP software is a plus.
6. Ability to work independently, prioritize tasks, and meet tight deadlines in a fast-paced environment.
7. Understanding of regulatory requirements and compliance frameworks related to billing and revenue recognition is desirable.

About Carnival Internet

Carnival Internet is a leading provider of high-speed internet services, dedicated to delivering seamless connectivity and exceptional customer experiences. With a commitment to innovation and reliability, Carnival Internet strives to connect individuals and businesses across the globe, enabling them to thrive in an increasingly digital world.

Join Our Team

If you are a proactive problem-solver with a passion for accuracy and revenue optimization, and you thrive in a collaborative and dynamic work environment, we encourage you to apply for the Billing and Revenue Assurance Specialist position at Carnival Internet. Come be a part of our team as we continue to drive innovation and connectivity in the digital landscape.