We are always on the look out for gifted new talent across the various business functions within Dotlines UK. There is an extensive array of product lines due to progressive release into the UK market, so whether you are a marketer, a techie a project lead, or anyone else with outstanding talent, drop us your CV even if you don’t see a relevant role on this page right now.
Dotlines UK
Careers
At Dotlines UK there are exciting new roles becoming available regularly
Business Analyst
Company
Dotlines UK
Location
London
Job Description
We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic product, commercial and marketing team. The successful candidate will act as a bridge between our business stakeholders and technology teams, ensuring that technology solutions align with business goals and drive operational efficiency. The ideal candidate will possess strong analytical skills, technical acumen, and experience in the telecommunications industry to support and guide system improvements, software implementations, and data analytics.
Key Responsibilities
- Requirements Gathering & Analysis: Work closely with business stakeholders to gather, analyze, and document business requirements, processes, and workflows. Ensure all requirements are clear, detailed, and feasible for technology solutions.
- Stakeholder Engagement: Engage with cross-functional teams, including product managers, software developers, network engineers, and business leaders, to translate business needs into technical specifications and solutions.
- Solution Design & Implementation: Collaborate with technology teams to design, test, and implement software, hardware, and system solutions that meet business objectives. Ensure alignment with best practices and scalability for the telecom industry.
- Process Improvement: Identify opportunities for process optimization within the telecom network and service delivery systems. Propose technology-driven solutions to streamline operations, enhance customer experience, and reduce costs.
- Data Analysis & Reporting: Analyze business and operational data, leveraging business intelligence tools to deliver actionable insights. Create detailed reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.
- Technical Documentation: Create detailed documentation, including functional specifications, user stories, use cases, and test cases, to ensure clear communication and proper understanding of technical requirements across teams.
- System Testing & Quality Assurance: Coordinate with testing teams to ensure that solutions are properly tested against business requirements and use cases. Participate in quality assurance efforts to ensure the integrity and functionality of deployed systems.
- Vendor & Third-Party Management: Assist in managing relationships with third-party vendors and service providers to ensure seamless integration of external technologies into the organization’s network and infrastructure.
- Regulatory Compliance: Ensure that solutions comply with telecommunications regulations, data privacy laws, and industry standards.
Qualifications
- Education:
Bachelor’s/ Masters degree in Computer Science, Information Technology, Telecommunications, Business Administration, or a related field. Advanced certifications (e.g., CBAP, TOGAF) are a plus. - Experience:
5+ years of experience as a Business Analyst in the telecom industry or a similar technology-driven environment. - Technical Skills:
- Strong understanding of telecom technologies (e.g., Broadband (FTTP/FTTC) 5G, VoIP, wireless networks, network management systems).
- Proficiency in business analysis tools and methodologies (e.g., UML, BPMN, Agile, Waterfall).
- Experience with data analysis and business intelligence tools (e.g., Power BI, Tableau, SQL).
- Familiarity with software development life cycles (SDLC) and testing processes.
- Business Skills:
- Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.
- Experience in managing cross-functional teams and driving collaboration.
- Strong problem-solving and analytical thinking abilities.
- Excellent documentation and reporting skills.
- Certifications:
Relevant certifications such as Certified Business Analysis Professional (CBAP) or Certified ScrumMaster (CSM) are a plus. - Knowledge of Telecom Industry:
In-depth understanding of telecom business processes, billing systems, CRM systems, network operations, and regulatory frameworks.
Key Competencies
- Analytical Thinking: Ability to break down complex business problems into manageable components and propose actionable solutions.
- Collaboration: Strong interpersonal skills and the ability to work effectively with diverse teams.
- Attention to Detail: High degree of accuracy in documentation and requirement specifications.
- Adaptability: Ability to work in a fast-paced, constantly evolving technological environment.
- Time Management: Ability to prioritize and manage multiple projects simultaneously.
Join Dotlines UK and become part of a team dedicated to providing reliable and efficient broadband services to our customers across the country. Apply now to embark on an exciting career in technical support!
Technical Support Specialist
Company
Dotlines UK
Location
London
Job Description
Dotlines UK is seeking a skilled and enthusiastic Broadband Technical Support Specialist to join our dynamic team in our London office. As a Broadband Technical Support Specialist, you will be responsible for providing technical assistance and support to customers experiencing issues with their broadband services. You will troubleshoot and resolve technical problems, assist with installation and setup, and ensure customer satisfaction through timely and effective support.
Responsibilities
- Provide technical support to customers via phone, email, or chat regarding broadband services, including internet connectivity, speed issues, and equipment setup.
- Troubleshoot and resolve technical issues related to broadband service, including router configuration, modem connectivity, and network settings.
- Assist customers with the installation, setup, and configuration of broadband equipment, including routers, modems, and other networking devices.
- Diagnose and resolve network connectivity issues, including DNS problems, IP address conflicts, and firewall configurations.
- Escalate complex Network and Device related issues to Network Providers or Hardware manufacturers as needed, ensuring prompt resolution and customer satisfaction.
- Document and maintain accurate records of customer interactions, technical issues, and resolutions in the support ticketing system.
- Stay up-to-date on the latest broadband technologies, industry trends, and best practices to provide informed support and advice to customers.
- Collaborate with other members of the technical support team to share knowledge, troubleshoot problems, and improve overall customer support processes.
Requirements
- Bachelor’s degree in information technology, computer science, or a related field preferred.
- Proven experience in technical support or customer service role, preferably in the telecommunications or broadband industry.
- Strong understanding of broadband technologies, including DSL, cable, fiber-optic, and wireless internet connections.
- Proficiency in troubleshooting network issues, including TCP/IP, DHCP, and DNS protocols.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and ability to work well under pressure in a fast-paced environment.
- Customer-focused attitude with a commitment to delivering high-quality support and service.
- Relevant certifications such as CompTIA Network+, CCNA, or equivalent are a plus.
Benefits
- Competitive salary
- attractive pension plan
- Birthday time off
- Training and professional development opportunities
- Employee discounts on broadband services
Join Dotlines UK and become part of a team dedicated to providing reliable and efficient broadband services to our customers across the country. Apply now to embark on an exciting career in technical support!
Broadband Order Management Specialist
Company
Carnival Internet
Location
London
Job Description
Carnival Internet is currently seeking a dedicated and detail-oriented Broadband Order Management Specialist to join our dynamic team. The successful candidate will be responsible for managing the end-to-end order fulfilment process for broadband services, ensuring accuracy, efficiency, and customer satisfaction.
Responsibilities
- Order Processing
- Receive, review, and process customer orders for broadband services accurately and efficiently, ensuring compliance with service offerings, pricing, and contractual agreements.
- Collaborate with Sales, Customer Service, and Technical Support teams to clarify order requirements, resolve discrepancies, and expedite order processing.
- Maintain meticulous records of order details, status updates, and communications with customers and internal stakeholders.
- Order Fulfillment
- Coordinate with network operations and field technicians to schedule installations and activations of broadband services according to customer requirements and service level agreements.
- Monitor order fulfillment progress and proactively address any issues or delays to minimize impact on customer satisfaction.
- Verify completion of orders and confirm successful service activation with customers.
- Customer Communication
- Serve as the primary point of contact for customers regarding order status, installation appointments, and any order-related inquiries or concerns.
- Provide regular updates to customers on the progress of their orders and promptly address any questions or issues that arise.
- Ensure timely and professional communication with customers throughout the order fulfillment process, maintaining a high level of customer satisfaction.
- Process Improvement
- Identify opportunities to streamline and optimize the broadband order management process, including automation of routine tasks and enhancement of order tracking systems.
- Collaborate with cross-functional teams to implement process improvements and best practices to enhance efficiency and effectiveness.
- Continuously monitor key performance indicators (KPIs) related to broadband order management and seek opportunities for improvement.
- Documentation and Reporting
- Maintain accurate records of broadband order transactions, including order details, installation appointments, and any changes or updates to orders.
- Generate regular reports on broadband order processing metrics, such as order volume, fulfillment cycle time, and customer satisfaction, to track performance and identify trends.
Qualifications
- Bachelor’s degree in Business Administration, Telecommunications, or related field.
- Proven experience in order management, customer service, or operations, preferably in the telecommunications or broadband industry.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving and conflict resolution.
- Proficiency in Microsoft Office suite, particularly Excel, and experience with order management systems or CRM software.
- Attention to detail and a commitment to accuracy in broadband order processing and documentation.
- Ability to work collaboratively in a team environment and adapt to changing business needs.
About Carnival Internet
Carnival Internet is a leading provider of high-speed broadband services, committed to delivering seamless connectivity and exceptional customer experiences. With a focus on innovation and reliability, Carnival Internet empowers individuals and businesses to thrive in an increasingly digital world by providing reliable broadband solutions.
Join Our Team
If you are a proactive and detail-oriented professional with a passion for delivering exceptional broadband experiences and driving operational excellence, we invite you to apply for the Broadband Order Management Specialist position at Carnival Internet. Join us in our mission to connect communities and empower individuals and businesses through reliable broadband services.
Billing and Revenue Assurance Specialist
Company
Carnival Internet
Location
London
Job Description
Carnival Internet is seeking a diligent and detail-oriented Billing and Revenue Assurance Specialist to join our dynamic team. The successful candidate will play a crucial role in ensuring the accuracy and integrity of our billing processes, as well as optimizing revenue streams through proactive monitoring and analysis.
Responsibilities
- Billing Management
- Generate accurate and timely invoices for Carnival Internet customers, ensuring adherence to billing schedules and contract terms.
- Review billing data for completeness and accuracy, identifying and rectifying any discrepancies or errors.
- Collaborate with cross-functional teams to resolve billing-related inquiries and discrepancies in a timely manner.
- Revenue Assurance
- Conduct regular audits and reconciliations of billing and revenue data to identify potential revenue leakage or irregularities.
- Develop and implement controls and procedures to mitigate revenue risks and enhance revenue assurance processes.
- Analyse revenue trends and performance metrics to identify opportunities for revenue optimization and process improvement.
- Customer Billing Support
- Provide support to customers regarding billing inquiries, payment processing, and account reconciliations.
- Address customer concerns or disputes related to billing discrepancies with professionalism and efficiency.
- Work closely with the Customer Service team to ensure a seamless customer experience throughout the billing cycle.
- Reporting and Analysis
- Prepare and present regular reports on billing and revenue performance, highlighting key metrics, trends, and areas for improvement.
- Conduct ad-hoc analysis and investigations into billing anomalies or revenue variances, providing insights and recommendations to management.
- Compliance and Regulatory Compliance
- Stay abreast of relevant regulations and industry standards related to billing practices and revenue recognition.
- Ensure compliance with internal policies, as well as external regulatory requirements, in all billing and revenue assurance activities.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
- Proven experience in billing operations, revenue assurance, or financial analysis, preferably in the telecommunications or internet services industry.
- Strong analytical skills with a keen attention to detail and ability to identify patterns and trends in complex data sets.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interface with customers.
- Proficiency in Microsoft Excel and other analytical tools; experience with billing systems and ERP software is a plus.
- Ability to work independently, prioritize tasks, and meet tight deadlines in a fast-paced environment.
- Understanding of regulatory requirements and compliance frameworks related to billing and revenue recognition is desirable.
About Carnival Internet
Carnival Internet is a leading provider of high-speed internet services, dedicated to delivering seamless connectivity and exceptional customer experiences. With a commitment to innovation and reliability, Carnival Internet strives to connect individuals and businesses across the globe, enabling them to thrive in an increasingly digital world.
Join Our Team
If you are a proactive problem-solver with a passion for accuracy and revenue optimization, and you thrive in a collaborative and dynamic work environment, we encourage you to apply for the Billing and Revenue Assurance Specialist position at Carnival Internet. Come be a part of our team as we continue to drive innovation and connectivity in the digital landscape.
Get in touch with us here
Dotlines UK* – 106 Baker Street – London – W1U 6TW
*A trading name of Audra Solutions Ltd.
+44 (0)207 4863 072
